How Dendera Protects Your Data

What We Collect

When you sign up at Dendera we collect the information needed to verify your identity and run your account. This falls into three broad categories: identity data, payment data and device data. We do not collect more than is needed to run your account, process withdrawals and meet our anti-money-laundering obligations.

• Identity data: full name, date of birth, residential address, email, phone number, and government ID (driver licence or passport) when we verify your account.
• Payment data: PayID and bank account details, POLi transaction references, card details processed by our payment providers, and wallet addresses for Bitcoin, Tether (USDT) or Ethereum deposits.
• Device and usage data: IP address, browser type, device model, operating system, session length, game history and the pages you visit on the site.
• Communication records: chat transcripts, emails and phone notes when you contact Australian-hours support.

How We Use It

Identity data lets us confirm you are 18 or over and match you against self-exclusion registers. Payment data lets us process AUD deposits and withdrawals across PayID, POLi, Visa, Mastercard and crypto rails, and lets us detect fraud or duplicate accounts. Device data helps us secure logins, stop bot activity and keep the pokies, table games and live dealer tables from Pragmatic Play, Evolution Gaming and our other studio partners running smoothly on the device you are using.

We also use aggregated, de-identified play data to shape our VIP program and promotions. This aggregated data cannot be traced back to an individual account holder.

Who We Share It With

We share limited data with parties who need it to deliver the service you signed up for: payment processors handling PayID, POLi and card transactions, blockchain analytics tools for crypto deposits, identity verification providers, and the game studios whose titles you play, who receive session data required for fair-play auditing. We do not sell personal data to advertisers.

How We Secure It

Payment and identity data is encrypted in transit and at rest. Access to account records is restricted to staff who need it for support, compliance or fraud checks, and internal access is logged. Card details are tokenised by our payment partners rather than stored in full on our servers. Crypto deposits are monitored through wallet-level checks rather than by storing your private keys, which we never ask for.

How Long We Keep It

We retain account and transaction records for as long as your account is active, and for a further period afterwards to meet financial record-keeping obligations that apply to Australian-facing payment processing. Device logs used for fraud detection are typically kept for a shorter, rolling window before being purged.

Your Rights: Access and Deletion

You can ask us for a copy of the personal data we hold on your account, ask us to correct inaccurate details, or request deletion of your account data once you have closed your account and any outstanding balance or verification obligation is resolved. Deletion requests are actioned once we have confirmed your identity, to stop someone else deleting your data on your behalf.

• Access request: contact support with your registered email and we will confirm what data is on file.
• Correction request: update your details directly in account settings, or ask support to amend them.
• Deletion request: close your account first, then submit a written request; some transaction records may be retained where required by financial record-keeping rules.
• Marketing opt-out: unsubscribe links are included in every promotional email, or you can ask support to update your preferences.

Cookies and Tracking

We use cookies to keep you logged in, remember your language and currency preferences, and measure which promotions and games get used. You can disable non-essential cookies through your browser settings, though this may affect features like saved sessions on the Dendera mobile experience.

Responsible Gambling and Age Verification

Because Dendera is for players aged 18 and over, identity checks are part of how we keep the platform age-restricted. If gambling stops being fun, Gambling Help Online (1800 858 858, https://www.gamblinghelponline.org.au/) offers free, confidential support, and our Responsible Gaming page lists the self-exclusion and deposit-limit tools tied to your account data.

Related Pages

For more on how your data connects to money movements and account setup, see Payments, Terms and Conditions and Responsible Gaming. Ready to open an account under these terms? Head to Register.